The copay that suddenly doubled.
The pharmacy letter says his prescription now costs twice as much. The old reflex: call you at work. Instead, he asks Tiina: “Is this a mistake?”
One question at the pharmacy counter, handled. You heard about it at dinner, as a story.
3 in 10 insured adults find it hard to understand what their insurance will cover. The paperwork is the problem, not them.KFF health insurance survey, 2023