Terms of Service

Last updated: November 3, 2026

Short summary

• Tiina is AI for seniors, not a doctor, therapist, lawyer, financial advisor, or emergency service.

• Our articles, guides, printable sheets, newsletters and other content are general information, not medical, legal, financial, or tax advice. Some links are affiliate links (see Section 9.5).

• By using the Service, you agree to these Terms and to our Privacy Policy.

• Your subscription may renew automatically until you cancel. Pricing and plans may change over time.

• We may retain and use your content to provide, protect, and improve the Service, including for training and evaluation of our systems, as described in our Privacy Policy.

• Disputes are resolved through binding arbitration (with a class action waiver), unless an exception applies. If you live in Canada, your province’s consumer protection laws may limit this, and in Quebec it does not apply.

This short summary is for convenience only. The full Terms below control.

1. Who we are and what Tiina is

Tiina (also known as Tiina.ai) offers AI for seniors and is operated by Dignable LLC ("Dignable," "we," "us," or "our"). The Service includes our websites, mobile applications, and any other channels we make available (for example, web, SMS, or voice), collectively the "Service".

Tiina provides AI-generated responses intended to help with everyday tasks such as understanding documents, spotting potential scams, and having supportive conversation. All responses are generated by artificial intelligence.

Tiina is not:

• A doctor, nurse, or other medical professional

• A therapist, counselor, or mental health provider

• A lawyer or financial advisor

• An emergency service

• A substitute for professional advice of any kind

Tiina can make mistakes. Do not rely on Tiina for decisions that could result in harm or significant loss. Always use your judgment and consult qualified professionals when appropriate.

AI disclosure and reminders: Tiina is AI, not human. We provide a notice at the start of interactions that Tiina is AI (not a human), and may provide periodic reminders during extended use, including as required by applicable law (for example, encouraging you to take a break).

Companion chatbots may not be suitable for some minors.

2. Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under 18 (or the age of majority where you live), you may use the Service only with the consent and involvement of a parent or legal guardian.

Account setup may be assisted by a family member or caregiver, but each account is intended for a single end user. You are responsible for activity on your account and for keeping your device and credentials secure.

3. Changes, availability, and beta features

Geographic availability: The Service is controlled and operated from the United States and is intended for use by users located in the United States and Canada. We do not represent that the Service is appropriate or available in other locations, and access from other jurisdictions is at your own initiative.

We may modify, suspend, or discontinue any part of the Service at any time. Some features may be offered as beta or experimental features and may change or be removed.

4. The Service and acceptable use

Fair use and usage limits

Tiina is intended for personal, conversational use by a single end user. To prevent abuse and maintain service quality and cost sustainability for all subscribers, we enforce reasonable daily and monthly usage limits on each account. These limits are designed to accommodate normal personal use and are subject to change without notice. We do not publish exact thresholds.

If your usage approaches a limit, responses may become more concise or the conversation may end gracefully until the next reset window (daily limits reset overnight; monthly limits reset at your billing cycle anniversary). Heavy, automated, or commercial-grade use that materially exceeds typical personal patterns may also result in reduced response quality, paused conversations, or account suspension. Emergency safety flows (for example, 988 or 911 routing) are never limited.

You agree not to:

• Use the Service for illegal activities or to violate any law or regulation.

• Use the Service to commit fraud, deceive others, or facilitate scams.

• Request or provide instructions to cause harm to yourself or others, or to damage property.

• Upload, share, or use content that infringes or violates the rights of others (including privacy, publicity, copyright, or other intellectual property rights).

• Upload personal information about someone else unless you have their permission and the right to share it.

• Attempt to reverse engineer, scrape, disrupt, or bypass security or access controls of the Service.

• Use automated means (bots, scrapers) to access or use the Service except as expressly permitted.

• Use the Service to develop or train competing products in a way that violates these Terms.

We may suspend or terminate access if we reasonably believe you violated these Terms or if needed to protect users, the Service, or others.

5. Your content and permissions

You may provide content through the Service, including text, voice, images, and documents ("User Content"). You retain any rights you have in your User Content.

License to operate and improve the Service: You grant Dignable a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transmit, display, and create derivative works from your User Content to provide, maintain, protect, and improve the Service, including for quality assurance, safety, security, and training and evaluation of our models and systems, as described in our Privacy Policy.

You represent that you have the rights and permissions needed to provide User Content to the Service, including any content that includes personal information about others.

6. Privacy

Our Privacy Policy explains how we collect, use, and share information. By using the Service, you consent to the data practices described in the Privacy Policy. If you do not agree, do not use the Service.

Certain features (including personalization and recall) depend on the Service’s memory feature. The Service requires memories to function. If you delete some or all memories, Tiina may provide a less personalized experience, and some features may not work as intended.

6.5 Advertising and sponsored content

The Service is partially supported by advertising. We may display advertisements and may include sponsored audio messages ("sponsored content") within the app at any subscription tier, including before voice conversations begin and in non‑conversation surfaces such as settings, account, and memory views. The frequency and presence of advertisements may vary by tier; paid tiers may receive fewer or no advertisements at our discretion.

Sponsored audio is clearly distinguished from Tiina's own statements (for example, with introductions such as "this conversation is brought to you by [advertiser]") and is delivered in a different voice than Tiina herself. Tiina does not endorse the products or services of advertisers, and you should not treat sponsored content as Tiina's recommendation.

We curate advertisers and reserve the right to refuse advertisements that we consider inappropriate for our user base. We do not share personally identifiable information (including your name, phone, email, voice recordings, conversation transcripts, photos, uploaded documents, or memory contents) with in‑app advertising partners. See our Privacy Policy, Section 6.E, for full details.

By using the Service, you acknowledge that the Service may include advertising and that the advertising experience may evolve over time. You can reduce or eliminate in‑app advertisements by upgrading your subscription tier.

7. Subscriptions, trials, and billing

The Service may require a paid subscription. Subscription options, pricing, and trial periods may change over time and may vary by platform.

Free trials

We may offer free trials at our discretion. A free trial gives you a limited allotment of Tiina talk time to use during a limited trial window. The length of the trial window is shown when you subscribe (for example, 7 days). The window is a maximum, not a guarantee of usage: your trial ends when you use up your trial allotment or when the trial window ends, whichever comes first. The size of the trial allotment, and any daily limits within the trial, are set by us, are not fixed, and may change from time to time. The app will let you know when you have reached a trial limit, and you can subscribe at any time to continue using Tiina.

Free trials are limited to one per person. We may use reasonable verification signals (such as your phone number, your device, or your payment account) to enforce this limit, and we may decline or withdraw a trial where we reasonably suspect misuse. Trial availability, allotments, windows, and eligibility requirements may change or be discontinued at any time; changes will not reduce a trial you have already started.

Unless you cancel before the end of your trial, your subscription converts to a paid subscription at the price shown when you signed up, and your payment method is charged by the applicable platform or payment provider. If you cancel during the trial you will not be charged (see Cancellation and refunds below).

Auto-renewal

If you start a subscription (including a free trial), your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize the applicable payment provider to charge your payment method according to the subscription terms presented at purchase.

Web billing

When you subscribe through our website, payment is processed by (via our billing partner ). Your payment card information is handled directly by and is not stored on our servers. 's use of your information is governed by the Privacy Policy. By subscribing on the web, you authorize recurring charges to your payment method at the rate and frequency shown at checkout.

Cancellation and refunds

You can cancel at any time through your Account page on tiina.ai, through the platform where you purchased the subscription (for example, the App Store settings on iOS), or by contacting us at hello@tiina.ai. If you cancel during a free trial, you will not be charged. Refunds for paid periods are handled by the applicable platform or payment provider and subject to their policies, unless required by law.

8. Communications and SMS (if available)

Sign‑in codes. When you enter your number and tap “Text me the code”, you request a one‑time code to sign in. That request does not enroll you in marketing texts. Codes are delivered separately through Twilio Verify, whether or not you check the optional marketing box. The marketing box authorizes only the follow‑up program below; it does not authorize sign‑in codes or account notifications.

Optional account notifications. Separately, if you opt in to transactional SMS from Tiina, we may send install links and account or subscription notifications. This consent is optional and separate from the marketing box. Message frequency varies, typically 1 to 3 messages per subscription event. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Tiina follow‑up texts (optional marketing)

Program name: Tiina follow‑up texts. Dignable LLC, doing business as Tiina.ai, offers optional follow‑up text messages to people who sign up for the Tiina iPhone app. This section is the full description of that program and its terms.

How you opt in. On the sign‑in screen of the Tiina app, where you type your mobile number, there is a checkbox. It is unchecked by default, and checking it is optional: you can sign in, use Tiina, and subscribe without it. Agreeing to these texts is not part of accepting these Terms. This checkbox is for marketing messages only. Requesting or entering a sign‑in code without checking it does not enroll you in marketing texts. We record a checked box only after you verify your number. It is not shown when you set the app up for someone else. It reads: “Text me from Tiina. By checking this box, I agree to receive recurring automated marketing text messages from Tiina at the phone number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel.” Newer versions of the app add: “You can withdraw your consent at any time. Dignable LLC, 418 Broadway, Ste N, Albany, NY 12207, hello@tiina.ai.”

What we send. If you check the box, you agree to receive recurring automated marketing text messages from Tiina at the phone number you provided. You first get one text confirming that you signed up. After that, Tiina may text you up to 3 follow‑up messages: invitations to have your first conversation with Tiina if you have not talked yet, or to come back and keep talking if you have. Follow‑ups are sent from 11 am until 7 pm in your recorded time zone, at most one a day, and never on Sundays. We do not schedule them without a valid time zone. The confirmation sent in response to a new opt‑in and replies to your incoming messages may arrive immediately. For example: “🟠Tiina (AI for seniors) says: You’re signed in, so the hard part is done. Just say hello, like a phone call, and I’ll take it from there. To talk to me, tap here: https://tiina.ai/app”

How often, and what it costs. Message frequency varies: one confirmation, then up to 3 follow‑up messages. Message and data rates may apply, depending on your mobile plan. Consent is not a condition of purchase.

How to stop, and how to get help. Reply STOP to any message to cancel. You will get one message confirming it, and no more follow‑up texts. Clear requests to stop also cancel follow‑ups. Ordinary questions do not cancel them; they receive an automatic reply directing you to the Tiina app and hello@tiina.ai for help. If you previously opted in and then opted out, reply START or UNSTOP to receive follow‑ups again. These keywords do not enroll a number that never opted in. The follow‑ups also stop when you subscribe, or after 3 messages. Reply HELP for help, or email hello@tiina.ai. Carriers are not liable for delayed or undelivered messages.

If you are in Canada. Follow‑up texts are commercial electronic messages under Canada’s anti‑spam law (CASL). We text a Canadian number only if the box it checked included the added lines above (our mailing address and contact details, and that you can withdraw your consent at any time). Each follow‑up text identifies Tiina as the sender. Our mailing address and contact details are also posted at https://tiina.ai/download: Dignable LLC, 418 Broadway, Ste N, Albany, NY 12207, hello@tiina.ai. You can withdraw your consent at any time by replying STOP to any text, and we stop sending right away.

Your number and messaging consent. We do not sell or share mobile phone numbers, including hashed versions, or text messaging opt‑in data and consent with third parties or affiliates for advertising, marketing or promotional purposes. We do not use this information for ad matching, ad measurement or retargeting. We keep a record of when you opted in and the words you agreed to. Text messaging originator opt‑in data and consent are not sold or shared, except with service providers that need them to operate or support our messaging program on our behalf and may use them only for that purpose. See our Privacy Policy.

Caregiving tips by text (optional marketing)

Program name: Tiina caregiving tips. Right after you request the Caregiver’s Survival Guide, the guide page offers an optional step to get tips by text. You get the guide and its emails whether or not you add a number, and agreeing to these texts is not part of accepting these Terms.

How you opt in. You type your U.S. mobile number and tap “Text me tips” next to these words: “By tapping ‘Text me tips,’ you agree to get recurring automated marketing texts from Tiina at the number above. Consent is not required to get the guide or to buy anything. Message frequency varies. Message and data rates may apply. See our Terms and Privacy Policy.” We then text a 4-digit code to that number through Twilio Verify. The number is signed up only after you enter that code.

What we send. First, one text confirming that you signed up: “Tiina: You’re signed up for caregiving tips by text. Msg frequency varies. Msg & data rates may apply.” After that, Tiina may text short caregiving tips, new printables and offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. U.S. mobile numbers only.

How to stop, and how to get help. Reply STOP to any message to cancel. You will get one message confirming it, and no more tips. If you opted out, reply START to get them again. Reply HELP for help, or email hello@tiina.ai. Carriers are not liable for delayed or undelivered messages. Your number and messaging consent are handled as described above.

Caregiver’s Survival Guide

The free guide, printable fill-in sheets and email tips help family and friends plan care. They provide general information. They do not replace advice from a doctor, lawyer, financial adviser or other qualified person. Use the current care plan from your loved one's health team. A worksheet is not a prescription, signed legal form or medical order. Local rules and services can change.

You may download, print, fill in and reuse these free resources for personal and family care. Keep filled-in sheets private. Requesting the emailed guide requires agreement to these Terms and acknowledgment of the Privacy Policy. When you submit the form, we check your email address, make the guide available for immediate download and email you a copy. There is no separate email confirmation step. Requesting the guide also signs you up for 16 short caregiver emails over 30 days, including four introductions to the Tiina app, then care tips, Tiina news and offers, up to a few times a week. Requests made before October 20, 2026 with the optional email choice left unchecked receive the requested guide only. Older choices keep their original scope unless you make a new choice. You can stop caregiver emails and later Tiina news from this list through the link in any email. The current signup form does not request resource-activity permission; any earlier confirmed choice keeps its original scope. Website measurement and the privacy controls it honors are described in the Privacy Policy. Getting the guide does not require buying Tiina and does not start an app subscription. Tips by text are a separate, optional step: see Caregiving tips by text.

9. Safety and emergencies

Tiina is not an emergency service. If you are in immediate danger or need urgent help, call your local emergency number.

If you are in the United States or Canada and are experiencing suicidal thoughts or emotional distress, you can call or text 988 (in the United States, the 988 Suicide & Crisis Lifeline; in Canada, 9‑8‑8: Suicide Crisis Helpline). If you are elsewhere, contact your local emergency number or local crisis resources.

We maintain a Safety Protocols page describing how Tiina responds to self-harm and crisis situations. See tiina.ai/safety (or a successor page).

9.5 Information, not professional advice

Our websites, including the Caregiver’s Guide articles, the Caregiver’s Survival Guide and its printable sheets, comparisons, and our newsletters, emails, and text messages (together, the “Content”), are provided for general informational and educational purposes only. The Content is not medical, legal, financial, tax, insurance, or other professional advice, and it is not a substitute for professional advice, diagnosis, or treatment.

• Medical. Always seek the advice of a physician or other qualified health provider with any questions you have about a medical condition, medication, treatment, or care decision for yourself or someone in your care. Never disregard professional medical advice or delay seeking it because of something you read, heard, or saw in the Content. If you think you or someone in your care may have a medical emergency, call 911 (or your local emergency number) immediately.

• Legal, financial, tax, and benefits. Laws, tax rules, and public programs such as Medicare, Medicaid, and Social Security vary by state and by individual circumstance, and they change often. Consult a licensed attorney, tax professional, or financial advisor, or the agency that runs the program, before you act on the Content. Checklists, templates, and printable sheets are general aids, not legal documents, and they do not replace documents prepared or reviewed by a lawyer.

• No professional relationship. Reading or using the Content does not create a doctor-patient, attorney-client, fiduciary, or other professional relationship between you and us.

• Accuracy. We work to keep the Content accurate and current, but we make no representation or warranty that it is complete, accurate, current, or suitable for your situation. Prices, program rules, product details, and other facts may change after publication. Verify important information with the original source before you rely on it.

• Examples. Stories, names, and scenarios in the Content may be composites or illustrations and do not describe any specific person.

• Products and services. We suggest products we think may help, and some of those links earn us a commission. A mention or suggestion of a product, service, provider, test, procedure, or organization is not a guarantee or a promise that it is right for you or your family. Follow the manufacturer’s instructions and safety warnings, and ask a doctor, occupational therapist, or other qualified professional whether a product or service suits the person who will use it.

• Third-party sites and products. The Content links to websites, products, and services that we do not own or control. We are not responsible for their content, accuracy, availability, privacy practices, products, or services. Any purchase or other dealing with a third party is solely between you and that third party, under its terms.

• Affiliate links. Some links in the Content are affiliate links: if you buy through them, we may earn a commission at no extra cost to you. As an Amazon Associate I earn from qualifying purchases. Tiina is a Moen affiliate through Fortune Brands Innovation.

• Your responsibility. Any reliance you place on the Content is strictly at your own risk. To the maximum extent permitted by law, Sections 11 (Disclaimer of warranties) and 12 (Limitation of liability) apply to the Content and to any decision you make based on it.

10. Intellectual property

The Service, including its software, models, design, and content (excluding User Content), is owned by Dignable and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms.

If you provide feedback, suggestions, or ideas, you grant us a license to use them without restriction or compensation.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGNABLE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Dignable and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

14. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably believe termination is necessary to protect the Service, users, or others.

After termination, we may retain certain information as described in our Privacy Policy, including for legal compliance, safety, and fraud prevention.

15. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND INCLUDES A CLASS ACTION WAIVER.

15.1 Informal resolution first

If you have a dispute, you agree to contact us first at hello@tiina.ai and attempt to resolve it informally.

15.2 Binding arbitration

If we cannot resolve the dispute informally within 60 days, you and Dignable agree to resolve any claim arising out of or relating to these Terms or the Service through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, unless an exception applies.

Arbitration will take place in New York, New York, unless we agree otherwise or the applicable arbitration rules require a different location.

15.3 Exceptions

• Either party may bring a claim in small claims court if it qualifies.

• Either party may seek injunctive or equitable relief in court for misuse of intellectual property or unauthorized access to the Service.

15.4 Class action waiver

YOU AND DIGNABLE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

15.5 Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules, except to the extent federal law applies.

15.6 If you live in Canada

If you live in Canada, sections 15.2 (binding arbitration), 15.4 (class action waiver) and 15.5 (governing law) apply to you only to the extent the consumer protection laws of your province or territory allow. If you live in Quebec, sections 15.2 and 15.4 do not apply to you. The warranty disclaimers and limits of liability in sections 11 and 12 also apply only as far as those laws allow. Nothing in these Terms limits rights you have under the consumer protection laws of your province or territory.

16. App Store and third-party platforms

If you access the Service through an app store or platform (for example, ’s App Store), your use may also be subject to that platform’s terms and policies. is not responsible for the Service, and has no obligation to furnish maintenance or support services. To the extent permitted by law, will have no warranty obligation with respect to the Service. is a third-party beneficiary of these Terms and may enforce these Terms against you.

17. Miscellaneous

• Severability: If any provision of these Terms is held invalid, the remaining provisions will remain in effect.

• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a business transfer.

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Dignable regarding the Service.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other means. Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms.

19. Contact us

Support: hello@tiina.ai
Privacy: privacy@tiina.ai
Mail: Dignable LLC, 418 Broadway, Ste N, Albany, NY 12207