Privacy Policy

Last updated: July 2, 2026

Plain-language summary

Tiina is an AI companion. You are interacting with artificial intelligence, not a human.

We collect information you provide (such as contact details and what you share in conversations), information collected automatically (such as device and usage data), and information from service providers and partners that help us operate and market the Service.

We may process and retain conversation content (including transcripts and, in some cases, audio recordings and images) to provide the Service, protect users, comply with law, and to improve, evaluate, and train our systems.

We use cookies, pixels, tags, SDKs, and similar technologies for essential functions, analytics, and advertising (including retargeting). You can control cookies through your browser settings and opt out of certain interest‑based advertising through third‑party tools and settings.

The Tiina mobile app may include in‑app advertising and sponsored audio content (including before voice conversations begin). Frequency varies by subscription tier — paid tiers may receive fewer or no advertisements. We do not share personally identifiable information (your name, phone, email, voice recordings, conversation content, photos, or memory) with in‑app advertising partners.

Depending on where you live and applicable law, you may have additional rights, including rights related to targeted advertising.

This summary is not part of the full legal terms. Please read the full policy below.

This Privacy Policy describes how Dignable LLC (doing business as "Tiina.ai") ("Dignable," "Tiina," "Tiina.ai," "we," "us," or "our") collects, uses, discloses, and protects information when you visit or use our websites, mobile applications, and related services (collectively, the "Service"), and when you communicate with us.

This Privacy Policy does not apply to third‑party websites, applications, or services we do not control, even if linked from our Service.

1. Who we are

The Service is operated by Dignable LLC. Contact us at privacy@tiina.ai or by mail at: Dignable LLC, 418 Broadway, Ste N, Albany, NY 12207.

2. Information we collect

A. Information you provide to us

We may collect information you provide directly, such as:

• Account and profile information (e.g., name, email address, phone number, password or authentication details, and profile preferences).

• Content and inputs (e.g., messages, conversation transcripts, prompts, photos/documents you upload, and any information you choose to share during your use of the Service).

• Payment and subscription information (e.g., subscription status, plan details, renewal/expiration information, and transaction history). Payment card information is processed by third‑party payment processors and/or app stores; we do not receive or store full payment card numbers.

• Information you submit for support or communications (e.g., emails, messages, recordings, or other information you send to customer support).

• Information about other people (e.g., if you mention family members, caregivers, or professionals). You should only share information you have the right to share.

B. Information collected automatically

When you use the Service, we (and our service providers) may automatically collect:

• Device and network information (e.g., IP address, device identifiers, operating system, browser type, app version, language settings, and mobile network information).

• Usage information (e.g., features used, pages/screens viewed, timestamps, session duration, referring URLs, clicks/taps, and crash/performance logs).

• Approximate location information (e.g., general location derived from IP address) and, if you enable it, more precise location information from your device.

• Advertising/marketing identifiers (e.g., cookie identifiers).

• Cookies, pixels, tags, SDKs, and similar technologies used for essential functions, analytics, and advertising (including retargeting).

C. Permissions and connected sources (optional)

If you choose to enable certain features or grant permissions, we may collect and process additional information, such as:

• Camera/photos (e.g., images you capture or upload for analysis).

• Microphone/audio (e.g., audio you provide during voice interactions).

• Contacts or calendar information (e.g., if you choose to connect your address book or calendar for reminders or related features).

• Notifications and device settings (e.g., whether you have enabled push notifications).

D. Sensitive information

We do not require you to provide sensitive personal information (such as Social Security numbers or full bank account numbers) to use the Service. If you choose to provide sensitive information in conversation or uploads, you do so at your discretion. We may apply automated measures intended to detect and reduce storage of certain highly sensitive identifiers (for example, by redacting or minimizing storage of common PII patterns), but we cannot guarantee that all sensitive information will be detected or removed.

3. How we collect information

We collect information:

• Directly from you when you create an account, use the Service, upload content, contact support, or otherwise communicate with us.

• Automatically through server logs, cookies, pixels, tags, SDKs, and similar technologies when you use the Service.

• From service providers and partners that help us operate, secure, and market the Service (e.g., hosting providers, analytics providers, communications providers, advertising partners, and payment processors/app stores).

• From your device and operating system, consistent with your device settings and permissions.

4. How we use information

We use information for purposes such as:

• Provide, operate, and maintain the Service (including AI processing and personalization).

• Create and manage accounts, authenticate users, and provide customer support.

• Process payments and manage subscriptions (through app stores and/or payment processors).

• Maintain security, detect/prevent fraud and abuse, and enforce our Terms.

• Safety features (for example, detecting likely scams or crisis language and providing resources).

• Analyze usage and improve the Service, including debugging, quality assurance, and developing new features.

• Develop, evaluate, and train our models and systems (including using conversation content and related outputs, subject to the choices described in this policy and applicable law).

• Marketing and advertising, including measuring ad performance and retargeting (for example, showing ads to people who visited our website or took certain actions).

• Comply with legal obligations and respond to lawful requests.

We may create and use de‑identified or aggregated information for analytics, product improvement, and other lawful purposes. We take steps intended to ensure de‑identified information cannot reasonably be used to identify you, but de‑identification is not a guarantee.

5. Location and reminders

A. Location

With your permission, Tiina uses your approximate location — your city or general area — so she can talk with you about things like your local weather and what is happening near you when those subjects come up in conversation. We do not track a continuous history of where you go, and we do not use your location to build an advertising profile about you.

Location is entirely optional. Tiina works without it, and she asks for it only once. You can turn it off at any time — open Settings inside the Tiina app and switch location off, or turn it off for Tiina in your device's own settings (on iPhone: Settings › Privacy & Security › Location Services). When you turn it off, Tiina simply stops using your location.

We do not sell your location information, and we do not share it with advertising partners.

B. Reminders

When you ask Tiina to remember a reminder, the words you choose for that reminder are your own content. We store your reminder text so Tiina can bring it up at the right time, and we treat it the same way as the other things you share with Tiina, as described in this policy. You can review or delete this information using the in‑app controls described in Section 9 (Your choices).

6. Cookies, analytics, and interest‑based advertising

A. Cookies, pixels, tags, SDKs, and similar technologies

We and our partners may use cookies and similar technologies (such as pixels, tags, SDKs, and server‑side events) to operate the Service, understand usage, prevent fraud/abuse, and support advertising and retargeting.

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

B. Analytics

We may use analytics tools and service providers to understand how users interact with the Service (for example, pages visited, time spent, and interactions) and to generate reports that help us improve the Service. These providers may collect information through cookies and similar technologies.

On our website (tiina.ai), we currently use Analytics 4 (GA4) and Tag Manager to measure traffic, page views, and conversion events such as starting a free trial or completing a subscription. GA4 may set cookies to recognize returning visitors and to associate page views with the same browser session. We may also pass coarse, hashed information (such as a hashed phone number) to for measurement purposes.

C. Advertising and retargeting

We may use advertising services and pixels/tags provided by major advertising platforms and networks, which may include (but are not limited to) (, , and related networks), (including Ads), (including Ads), TikTok, Reddit, X (formerly Twitter), and other similar providers.

Where we use these partners, we may load their pixels and similar technologies through a tag management system (such as Tag Manager). Some partners may also receive conversion events from our servers (server‑side or "Conversions API" integrations) that include hashed identifiers — such as a hashed email address or phone number — for measurement and attribution purposes. We do not share unhashed contact information, conversation content, photos, or memory data with these advertising partners.

These partners may use cookies or similar technologies to collect information about your activity on our Service over time and across different websites or apps. This information may be used to measure ad performance and to personalize or retarget advertising.

For our website (tiina.ai) only: we may share certain identifiers (such as cookie identifiers and in some cases hashed contact information such as email or phone number) with web advertising partners for measurement, attribution, and retargeting. We do not intentionally share the content of your conversations (such as transcripts) or the contents of your uploaded photos/documents with advertising partners for interest‑based advertising.

For in‑app advertising within the Tiina mobile application, see Section 6.E below — we apply stricter limits there.

E. In‑app advertising and sponsored content

The Tiina mobile application is partially supported by advertising. The Service may display advertisements and may include sponsored audio messages ("sponsored content") within the app, including before voice conversations begin or in non‑conversation surfaces (such as settings, account, or memory views). The frequency and presence of advertisements may vary by subscription tier; paid tiers may receive fewer or no advertisements.

We do not share personally identifiable information with our in‑app advertising partners. Specifically, we do not share with in‑app advertising partners: your name, phone number, email address, voice recordings, conversation transcripts, photos, uploaded documents, or the contents of Tiina's memory about you.

In‑app advertisements may be selected using non‑personal contextual signals such as device type, approximate region (city or country level only), language preference, and aggregated, anonymized usage patterns. Where permitted under Apple's App Tracking Transparency framework, we may share an anonymized device‑level advertising identifier (Apple's IDFA) with in‑app advertising partners solely for frequency capping and basic measurement; you may decline this sharing through iOS Settings or when prompted.

Sponsored audio content is clearly distinguished from Tiina's own statements (for example, with introductions such as "this conversation is brought to you by [advertiser]") and is delivered in a different voice than Tiina herself. Tiina does not endorse the products or services of advertisers.

You can reduce or eliminate in‑app advertisements by upgrading your subscription tier.

D. Do Not Track; Global Privacy Control and similar signals

Some browsers provide "Do Not Track" signals and some tools provide opt‑out preference signals (such as Global Privacy Control).

Do Not Track: We do not respond to Do Not Track signals.

Global Privacy Control (GPC) and similar signals: Where required by applicable law, we will process legally valid opt‑out preference signals as requests to opt out of certain processing (for example, targeted advertising) for the browser/device that sends the signal. Some advertising partners may also receive such signals directly and apply their own controls.

F. Do Not Sell or Share My Personal Information; Limit the Use of My Sensitive Personal Information

Under California law, certain "sharing" of personal information for cross‑context behavioral advertising, and certain processing of "sensitive personal information" (which can include voice recordings and conversation content), give you specific rights. We honor these rights for California residents and, as a matter of policy, will respond to substantively similar requests from residents of other U.S. states regardless of whether their state law requires it.

To opt out of the sharing of your personal information for cross‑context behavioral advertising, or to limit the use of your sensitive personal information to what is necessary to provide the Service, email privacy@tiina.ai with the subject line "Do Not Sell or Share" or "Limit Sensitive PI." Include the email address and, if applicable, the phone number associated with your account so we can locate your records.

We also honor Global Privacy Control (GPC) signals as opt‑out preference signals for the browser/device that sends them. You do not need to take an additional step on this device if your browser already sends GPC.

7. How we share information

We may share information:

• With service providers that help us operate the Service (e.g., hosting, analytics, customer support, security, communications, and AI processing providers).

• With advertising and marketing partners to display, measure, and optimize advertising, including retargeting (as described above).

• To comply with law or legal process, and to protect rights, safety, and security.

• In connection with a business transaction (e.g., merger, acquisition, financing, or sale of assets).

• With your direction or consent (for example, if you choose to share content externally).

Payment processing is handled by third‑party processors and/or app stores under their own privacy policies and terms. For web subscriptions, payments are processed by (via our billing partner ). receives your payment card information directly; we do not store full card numbers. 's use of your data is governed by the Privacy Policy and 's use is governed by the Privacy Policy.

To provide the Service, we use the following third‑party AI and data processors:

• (voice processing) — When you have a voice conversation with Tiina, your audio is streamed to in real time so Tiina can hear you and respond. does not store audio recordings or use your conversations to train its models.

• (memory extraction and photo understanding) — After a conversation ends, a transcript is sent to 's API to identify important details you shared (such as names, places, and preferences) so Tiina can remember them. When you share a photo, it is sent to 's API for analysis so Tiina can describe and explain what's in it. acts as a data processor and does not use your data to train its models.

• (SMS verification) — Your phone number is sent to to deliver verification codes during sign‑in.

• (payment processing) and (subscription management) — handle billing. receives your payment card information directly; we do not store full card numbers.

These providers receive only the data necessary to perform their function and act as processors on our behalf. For more details, see the Privacy Policy, Privacy Policy, Privacy Policy, Privacy Policy, and Privacy Policy.

8. SMS messaging

When you provide your mobile number and opt in to receive SMS messages from Tiina, we send transactional messages related to your account — such as sign‑in verification codes, a one‑time install link after you subscribe, subscription renewal reminders, payment failure notices, and cancellation confirmations.

Message frequency varies. You may receive 1–3 transactional messages per subscription related to your account. Message and data rates may apply.

You can opt out at any time by replying STOP to any message from us. For help, reply HELP or contact privacy@tiina.ai.

We do not share, sell, or transfer mobile phone numbers or SMS opt‑in data to third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with our SMS delivery provider () for the sole purpose of sending the messages described above.

9. Your choices

A. Marketing communications

You can opt out of marketing emails by using the unsubscribe link in those emails. You may still receive non‑marketing communications (for example, service updates, security notices, and subscription messages).

B. Cookies

You can manage cookies in your browser settings. Disabling cookies may impact Service functionality.

C. Interest‑based advertising

You can opt out of certain interest‑based advertising through:

• Your advertising platform settings (e.g., settings provided by , , , and other platforms); and

• Industry opt‑out tools (e.g., the Digital Advertising Alliance and Network Advertising Initiative), where available.

You may still see ads, but they may be less relevant.

If you would like help limiting interest‑based advertising on this browser/device, you can email privacy@tiina.ai with the subject line "Opt Out of Targeted Advertising." We can provide guidance and will take steps within our control where technically feasible; however, some advertising controls (including cookies and ad personalization) are managed by third parties and are most effectively managed through the opt‑out methods above.

D. In‑app controls (where available)

The Service may provide in‑app controls to manage certain data (for example, viewing and deleting memories, and requesting account deletion). Availability may vary by platform and version.

E. Privacy requests (where applicable)

You may contact us at privacy@tiina.ai with the subject line "Privacy Request" to request access, deletion, or correction of certain personal information, or to request that we stop certain uses where required by applicable law. We may need to verify your request. We may retain certain information as needed for legal, accounting, security, and fraud‑prevention purposes.

10. U.S. state privacy rights (where applicable)

Depending on where you live and applicable law, you may have rights to request:

• access to personal information we hold about you;

• deletion of certain personal information;

• correction of inaccurate personal information; and

• to opt out of certain processing, including targeted advertising and/or the sale/sharing of personal information (as those terms are defined by applicable law).

To exercise applicable rights, email privacy@tiina.ai with the subject line "Privacy Request" and describe your request. Where permitted by law, you may use an authorized agent to submit a request on your behalf; we may require proof of authorization and identity verification. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your privacy rights.

Appeals (where required): If we deny your request and you believe the denial was improper, you may appeal by emailing privacy@tiina.ai with the subject line "Privacy Appeal."

11. Visitors from outside the United States

We are based in the United States and may use service providers in the United States and other countries. If you access the Service from outside the United States, your information may be processed and stored in the United States or other jurisdictions that may have different data protection laws than your country of residence.

12. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take appropriate steps.

13. Data security

We maintain administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

14. Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the Service, providing support, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of information and purpose.

Model training and deletion: If we use content to develop, evaluate, or train models or systems, deleting content will stop future use of that content from your account for those purposes, but it may not remove the influence of content already used to train models or systems.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Effective" date indicates when the policy was last revised. By continuing to use the Service after an update, you acknowledge the revised Privacy Policy.

16. Contact us

Dignable LLC (d/b/a Tiina.ai)

418 Broadway, Ste N, Albany, NY 12207

Email: privacy@tiina.ai